1. Introduction
This Refund Policy outlines the terms and conditions under which we offer refunds for products and services purchased through our pharmacy website.
2. Refund Eligibility
To be eligible for a refund, you must meet the following criteria:
- The request for a refund must be made within 7 days of receiving the product.
- The product must be unopened and in its original packaging.
- Proof of purchase must be provided, such as a receipt or order confirmation.
3. Non-Refundable Items
The following items are non-refundable:
- Opened or used medications.
- Prescription items that were fulfilled as per a valid prescription.
- Gift cards or promotional items.
4. How to Request a Refund
If you believe you are eligible for a refund, please follow these steps:
- Contact our customer service team at sales@sshouseofmedicine.store.
- Provide your order number and the reason for the refund request.
- Return the eligible product to the address provided by our customer service team.
5. Processing Refunds
Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days, depending on your bank or credit card company.
6. Contact Us
If you have any questions regarding our refund policy or need assistance, please contact us:
Email: sales@sshouseofmedicine.store
Phone: +91 7575881015